Terms

01Who this is for

This site and the iPhone app sell hair care products to customers and professionals. Distributors can contact us on WhatsApp. By using them you accept these terms. If you buy on behalf of a business, you confirm you have authority to bind it.

02Accounts

• ·A customer account opens immediately and buys at catalogue price.
• ·Professional accounts require an application with your business details and a valid resale certificate. The team reviews it and may ask for more documentation.
• ·We may refuse or suspend an application without being obliged to justify it, particularly where the details cannot be verified.
• ·You are responsible for keeping your password confidential and for activity on your account.

03Prices

• ·Professional pricing is visible only to approved accounts and is confidential. Do not publish it or share it outside your business.
• ·Prices can change without notice. The price that applies is the one in force when the order is confirmed.
• ·Where a price is shown with an obvious error, we may cancel the order and refund rather than stand behind the error.
• ·Prices exclude tax and shipping unless stated.

04Orders

• ·An order is an offer to buy. The contract is formed when we confirm dispatch.
• ·Stock is finite. If an item sells out after your order, we tell you and you can wait for it or cancel that line.
• ·Orders must be paid in full before shipping.

05Payment

• ·Card payments are processed by Stripe. Your card details are entered in Stripe's form and never pass through this site.
• ·We accept credit and debit cards, and the digital wallets Stripe enables for your device, such as Apple Pay or Google Pay.
• ·The amount charged is the one shown in the summary before you pay: products, less any credit you apply, plus shipping and sales tax.
• ·Shipping is a flat 15 USD within the United States. Picking up at the store has no shipping fee.
• ·Sales tax is charged at the current Tampa, Florida rate (7.5%) on the products.
• ·A card order is not prepared until the payment is confirmed. If the payment fails or you leave it halfway, the order stays unpaid and you can finish it from My account.
• ·Referral credit is taken off the product amount and cannot be exchanged for cash.

06Cancellations and refunds

• ·You may ask to cancel while the order has not shipped; write to us as soon as you can.
• ·If we cancel, or accept the return of, an order that was paid, the refund goes back to the same payment method you used.
• ·A refund can take 5 to 10 business days to appear on your statement, depending on your bank.
• ·If you used referral credit on an order that is cancelled, that credit returns to your account.
• ·For hygiene and safety we do not accept returns of opened or used products, except for a manufacturing defect.

07Shipping and delivery

• ·We ship from our own store in Tampa across the United States, normally within 5 to 7 business days of confirmation.
• ·Timeframes are estimates, not guarantees. A carrier delay is not grounds to cancel an order already dispatched.
• ·You can also collect your order at 5537 Sheldon Rd, Suite N, Tampa, FL 33615 during opening hours.
• ·Risk of loss passes to you when the goods are handed to the carrier.

08Using the product

• ·These are professional-use products. Use them according to the label and the technical sheet.
• ·Always carry out a strand test and a sensitivity test where the label calls for one.
• ·Nothing on this site is medical or dermatological advice.
• ·We are not liable for harm arising from use other than as the manufacturer directs.

09Resale and brand

• ·Approval of an account grants no territorial exclusivity and no licence over the brand.
• ·You may use the product name and images to sell it. You may not alter the packaging, repackage the product or present it as your own.
• ·The content of this site, including its text, photographs and design, belongs to its owners and may not be reproduced without permission.

10The iPhone app

• ·The Essencial Soul U.S.A app is governed by these terms and by Apple's standard Licensed Application End User License Agreement (EULA). Where they conflict, these terms prevail to the extent the law allows.
• ·These terms are between you and Essencial Soul U.S.A, not Apple. Apple is not responsible for the app, its content, or its maintenance or support. For any question or claim about the app, contact us.
• ·In the app you buy physical goods. Payment is processed by Stripe; it is not an Apple in-app purchase and Apple does not handle charges or refunds for these orders.
• ·If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any (the app is free). Apple has no other warranty obligation with respect to the app.
• ·Apple is not responsible for addressing any claims relating to the app, such as product liability, regulatory compliance or consumer protection claims, or third-party intellectual property claims. Those are ours to handle.
• ·You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.
• ·Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you as they relate to the app.
• ·You can delete your account at any time in the app: Account tab → Delete my account.

11Liability

To the extent the law allows, our total liability to you for any claim is limited to the amount you paid for the order it arises from. We are not liable for lost profits or indirect loss.

12Governing law

These terms are governed by the laws of the State of Florida, United States, and any dispute goes to the competent courts of Hillsborough County, Florida.

13Changes

We may update these terms. The version that applies to an order is the one published when the order is placed.