Shipping and returns

01From where, and how fast

• ·Everything leaves our own store in Tampa, Florida. We do not ship from third parties and we do not dropship.
• ·The usual timeframe is 5 to 7 business days anywhere in the United States, counted from order confirmation.
• ·Orders confirmed on a weekend or a holiday are picked the next business day.

02Store collection

You can collect your order at no cost at 5537 Sheldon Rd, Suite N, Tampa, FL 33615. We tell you when it is ready. Opening hours are:

• ·Tuesday to Friday, 9:00 AM – 6:00 PM (ET)
• ·Saturday, 9:00 AM – 2:00 PM (ET)
• ·Sunday and Monday, closed

03If something arrives wrong

• ·Check the order when it arrives. If anything is broken, missing or wrong, tell us within 7 days of delivery with photographs of the product and of the box.
• ·We replace or credit the affected product. Where the damage happened in transit, we handle the carrier claim, not you.
• ·The customer pays for return shipping.

04What cannot be returned

• ·Opened or used product, except for a manufacturing defect.
• ·Product outside the window above.
• ·Product ordered by mistake once the packaging has been opened.

05How to start a return

To start a return, write to us from the contact page or call (786) 332-1061 with the order number and the photographs. Do not send product back without telling us first: with no warning we cannot identify the return when it arrives.